COVID-19 Update

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Hotel Update – Bournemouth West Cliff Hotel

We hope you are keeping well and safe.

Longing for some outside space and a chance to breath in some fresh air?

We’ve got it in abundance on the Dorset coast, and are looking forward to welcoming you back to Bournemouth West Cliff Hotel when the time is right.

This is a beautiful part of the country and a great place to reconnect with friends and loved ones. We will be here when you are ready to look at spending time together again.

Bournemouth will be waiting for you in all its glory, with its miles of golden beaches and wonderful gardens, the dramatic Jurassic Coast, lush New Forest and Dorset's endlessly beautiful views are all within easy reach of the hotel.

We are in the process of putting together a plan to ensure that when the government allows, we can re-open and rest assured, the health and well being of our guests and hotel team will be our top priority.

If you have any queries in the meantime, or would like to enquire about making a future booking with us, please drop an email to reservations@bournemouthwestcliff.co.uk or feel free to phone on 01202 751000

Alternatively if I can be of any help, feel free to contact myself Tony Giauna, the General Manager, tony.giauna@bournemouthwestcliffhotel.co.uk or 01202 751000.

As a destination Bournemouth is is looking forward to welcoming guests back in the near future, however in the meantime we hope everyone stays safe. Please see following video produced by Bournemouth Area Hospitality Association.

The safety and well being of our guests and staff is our priority, and as a result of government guidelines, we made the decision to close our properties on 23rd March until further notice.

We feel that this decision supports current government recommendations.

We will contact guests who have made a booking and are due to arrive before 31st May to rearrange your stay for a future date up to 31st March 2021* or to arrange a refund, on any prepaid rates. If you opt to rearrange your stay for a future date, any prepaid bookings will have the deposit moved to the chosen date. If there is any change to the room rate on the selected date, you will either have to pay the difference or receive a refund for the difference. Any bookings due to arrive beyond this date will be reviewed following further government updates.

We will contact people in order of their upcoming stay dates to arrange either a change of date or a refund. Our call centre is very busy at the moment, so we kindly ask you to avoid calling us if you are not due to arrive within the immediate future. We will endeavour to process any refunds as quickly as possible, however due to operations at the hotel being temporarily suspended at the current time there will be a delay in processing refunds.

If you do need to contact us please email reservations@bournemouthwestcliffhotel.co.uk and we will get back to you as soon as possible.

We will update this page should our policy on this change, so please check our site for the latest updates.

*Subject to current booking offer terms & conditions.

Our customers’ well-being is our top priority and, given the current situation, we ask that you check the gov.uk and NHS websites for the most up-to-date information and advice on COVID-19 (Coronavirus) before visiting our Hotel:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

https://www.nhs.uk/conditions/coronavirus-covid-19/

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