COVID-19 Update

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Hotel Update – Bournemouth West Cliff Hotel

We’re glad to announce the reopening of Bournemouth West Cliff Hotel! We’ve missed you all and look forward to welcoming you back soon.

We reopened on the 4 July. As you’d expect, we’ve had to adapt a few things and we’ll be operating in a slightly different way for the time being.

Facilities Update

Breakfast service has changed slightly and no longer help yourself buffet. While also observing rules around capacity and social distancing, we highly recommend that you book a table as you would for dinner, this will help ensure waiting times are kept to a minimum.

The hotel has produced new menus that are available at any time of day in the bar, garden or restaurant. If you prefer to dine in your room, we’re happy to prepare a tray for you to collect.

The bar and lounge will be offering table service only.

Both pools, gym and Jacuzzi are now open, however restrictions and social distancing apply. A selection of spa treatments are now available with strict hygiene protocols in place for your safety. Unfortunately sauna, steam room and aromatherapy cave still remain closed until further notice.

We’re fully committed to guaranteeing an excellent standard of hygiene and safety during your stay. Updated health and hygiene training has taken place for all teams, including a focus on understanding responsibility to guests and colleagues. Our housekeeping team are working hard to ensure all areas are kept scrupulously clean and regularly sanitised, all our schedules have been reviewed and increased cleaning has been introduced around ‘touch points’.

Fortunately, with our spacious communal areas, garden and the beach only a 10-minute walk away, we’re able to offer plenty of space and fresh air, and no shortage of places to roam.

New signage has been added throughout the hotel to remind guests about social distancing and we ask that all guests are respectful to others during their stay.

To help with check-in, we request that all guests call the hotel an hour prior to arrival so that your paperwork and room key can be prepared in advance. This will help us eliminate queuing at reception.

On check-out, your card will be charged with all extras and an invoice will be sent to the email address you provided. If you did not book direct with the hotel, please provide an email address when you check in. We can provide a paper copy of your invoice on request.

We understand that at this time you may prefer not to have your room serviced during your stay. Please let reception know if this is the case.

If we can do any thing to make your stay more enjoyable – perhaps you need directions to the nearest beach or just an extra pillow – please use the phone in your room to contact reception, who will be pleased to help.

Everyone at Bournemouth West Cliff Hotel is excited about the future. We’re enthusiastically embracing the changes brought about by recent events, working with new protocols and looking forward to welcoming you back soon. And you can rest assured, as always, of our continued and heartfelt commitment to ensuring you have a great experience when you visit us.

Covid-19 Hotel Guidelines

As a destination Bournemouth is is looking forward to welcoming guests back in the near future, however in the meantime we hope everyone stays safe. Please see following video produced by Bournemouth Area Hospitality Association.

Our customers’ well-being is our top priority and, given the current situation, we ask that you check the gov.uk and NHS websites for the most up-to-date information and advice on COVID-19 (Coronavirus) before visiting our Hotel:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

https://www.nhs.uk/conditions/coronavirus-covid-19/

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