COVID-19 Update

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Temporary closure of our properties – Bournemouth West Cliff Hotel

The safety and well being of our guests and staff is our priority, and as a result of the latest government announcement, we have made the decision to close our properties from 23rd March until further notice.

We feel that this decision supports current government recommendations.

Unfortunately we are unable to accommodate any bookings between these dates. We will contact guests who have made a booking and are due to arrive before 30th April 2020, to rearrange your stay for a future date up to 31st March 2021* or to arrange a refund, on any prepaid rates. If you opt to rearrange your stay for a future date, any prepaid bookings will have the deposit moved to the chosen date. If there is any change to the room rate on the selected date, you will either have to pay the difference or receive a refund for the difference.

We will contact people in order of their upcoming stay dates to arrange either a change of date or a refund. Our call centre is very busy at the moment, so we kindly ask you to avoid calling us if you are not due to arrive within the next 14 days. All bookings due to arrive from 1st May 2020 onwards will remain unchanged and will be updated if or when circumstances change.

We will update this page should our policy on this change, so please check our site for the latest updates.

*Subject to current booking offer terms & conditions.

Our customers’ well-being is our top priority and, given the current situation, we ask that you check the gov.uk and NHS websites for the most up-to-date information and advice on COVID-19 (Coronavirus) before visiting our Hotel:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

https://www.nhs.uk/conditions/coronavirus-covid-19/

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